Disclaimer

FLOKI JUNK REMOVAL

SERVICE AGREEMENT & TERMS AND CONDITIONS

By confirming your booking — whether electronically, verbally, or in writing — you acknowledge that you have read, understood, and agreed to the following terms and conditions in full. This agreement is legally binding upon booking confirmation.


1. Scope of Services

Floki Junk Removal agrees to collect, load, transport, and dispose of unwanted items designated by the customer at the agreed-upon service location. Services include labor, transportation, and standard disposal fees as outlined in your quote. Any services beyond the agreed scope are subject to additional charges and must be approved before work begins.


2. Customer Authority & Legal Ownership

By confirming this booking, the customer represents and warrants that:

  • They are the legal owner of all items to be removed, or are an authorized agent of the owner with full authority to approve disposal;
  • They have legal ownership of, or are an authorized representative of the owner of, the property where services will be performed;
  • All items designated for removal are free of any lien, dispute, or third-party claim.

Floki Junk Removal assumes no liability for items removed based on the customer’s authorization. If any misrepresentation is discovered, the customer is solely responsible for all resulting legal, financial, and disposal costs.


3. Property Damage & Liability

Floki Junk Removal takes reasonable care when working on your property. However, we are not liable for damage to property, structures, flooring, walls, doorframes, driveways, landscaping, or personal belongings resulting from:

  • The customer’s failure to disclose pre-existing damage or structural conditions;
  • The customer’s failure to clear pathways or identify fragile items;
  • The inherent risk of moving heavy or oversized items through tight spaces, staircases, or narrow doorways;
  • Damage to driveways, lawns, landscaping, or underground utilities (including pipes, irrigation lines, or electrical conduits) caused by our service vehicles. The customer is responsible for identifying and marking any underground utilities before service begins.

The customer assumes full responsibility for all risks arising from conditions on the property that were not disclosed prior to service.


4. Limitation of Liability

Floki Junk Removal’s total liability shall not exceed the total amount paid by the customer for the specific service in which the claim arises. We are not liable for any indirect, incidental, special, punitive, or consequential damages of any kind, regardless of the nature of the claim.

The sole exception is in cases of our own proven gross negligence or willful misconduct.


5. Hazard & Site Condition Disclosure

The customer must notify Floki Junk Removal of any known or potential hazards before service begins. This includes but is not limited to:

  • Biohazardous, infectious, or medical waste
  • Chemicals, paints, solvents, flammable or combustible substances
  • Mold, asbestos, lead paint, or other environmental hazards
  • Unstable structures, floors, staircases, or access areas
  • Underground utilities, gas lines, or irrigation systems in or near the work area
  • Electrical, plumbing, or gas concerns
  • Any items requiring special handling or regulated disposal

Failure to disclose known hazards may result in immediate suspension of service, a trip charge, additional disposal fees, and/or full liability for any resulting fines, cleanup costs, or damages. The customer agrees to indemnify Floki Junk Removal for any costs arising from undisclosed hazardous conditions or materials.


6. Prohibited Items

The following items cannot be removed under standard service without prior written agreement and applicable surcharges:

  • Hazardous waste, chemicals, solvents, paints, fuels, or oils
  • Asbestos, lead-based materials, or medical/biological/infectious waste
  • Propane tanks, pressurized cylinders, or flammable gases
  • Tires, batteries, or fluorescent/mercury-containing bulbs
  • Electronic waste (TVs, monitors, computers) — e-waste disposal fees apply
  • Firearms, ammunition, or explosives of any kind
  • Dirt, concrete, bricks, roofing shingles, or dense construction/demolition debris without prior approval

If prohibited items are found during service, we reserve the right to decline removal without penalty or refund. If prohibited items are included without disclosure and cause damage, contamination, or result in fines, the customer bears full financial responsibility for all associated costs.


7. Pricing, Quotes & Item Description Accuracy

All quotes are based on the customer’s description of items to be removed, including type, quantity, volume, and weight. If the actual items upon arrival differ in any way from what was originally described, the price is subject to revision before work continues.

The revised price will be communicated to the customer prior to proceeding. The customer may accept the updated quote or choose to cancel — in which case only the work already performed will be billed. The deposit is non-refundable in either case (see Section 8).

Additional surcharges may apply for:

  • Stairs or elevated access (per flight)
  • Long carry distance from item location to truck
  • Extra-heavy, oversized, or specialty items
  • Appliances containing refrigerant (Freon removal fee)
  • Same-day or after-hours booking
  • Items requiring special disposal or e-waste processing

We encourage customers to be as accurate as possible when describing items to avoid any adjustments on the day of service.


8. Deposit & Payment Terms

  • A non-refundable deposit of 50% of the quoted total is due at the time of booking confirmation. No booking is secured without this deposit.
  • The remaining balance is due in full upon completion of the service, before our team leaves the property.
  • Accepted payment methods: [insert accepted methods — e.g., cash, credit/debit card, e-transfer,zelle].
  • Late payments: Any outstanding balance unpaid within 7 days of service completion will accrue interest at 1.5% per month (or the maximum permitted by law), plus any reasonable collection or legal costs.
  • Chargebacks or returned payments will result in an additional administrative fee and may be pursued for full recovery including legal costs.
  • The 50% deposit is non-refundable under all circumstances, including cancellation, rescheduling, refusal of a revised quote upon arrival, or refusal to permit service to proceed.

9. Cancellation, Rescheduling & Trip Charge

  • Cancellations or rescheduling must be made at least 24 hours before the scheduled service time.
  • Cancellations with less than 24 hours’ notice result in full forfeiture of the deposit.
  • If our team arrives at the scheduled time and is unable to access the property or the items, or is turned away for any reason within the customer’s control, a trip charge of $150 will be applied in addition to any deposit already paid in the event of customer cancellation
  • One reschedule with sufficient notice is permitted at no charge. Subsequent rescheduling may incur a rebooking fee.

10. HOA, Permits & Local Regulations

The customer is solely responsible for obtaining any required approvals from a homeowners association (HOA), condominium board, building management, or any applicable local authority before service takes place. Floki Junk Removal is not responsible for delays, fines, or service refusals resulting from the customer’s failure to secure such approvals.


11. Title Transfer & Disposal Rights

Once items are loaded onto our truck or trailer, all legal right, title, and interest in those items transfers permanently to Floki Junk Removal. We may dispose of, donate, recycle, or otherwise handle items at our sole discretion. Items cannot be retrieved once loaded. The customer warrants they have the lawful right to authorize this transfer.


12. Eco-Disposal Notice

Floki Junk Removal makes reasonable efforts to donate usable items and recycle materials wherever possible. However, we make no guarantee regarding the final disposition of any specific item. Donation, recycling, and landfill decisions are made at our discretion based on item condition and facility availability.


13. Photo & Media Documentation

Floki Junk Removal reserves the right to photograph or record the work area before, during, and after service for the purposes of documentation, dispute protection, quality assurance, training, and marketing. No personal or personally identifying information will be disclosed in any publicly shared content.


14. Access to Property & Authorized Presence

The customer must ensure safe, clear, and legal access to the property and all areas where items are to be removed. An authorized adult (18+) must be present at the property during service, or written pre-authorization must be provided if they cannot be present.


15. Pets & Third Parties on Premises

All animals must be secured away from the work area for the safety of our crew and your pets. Floki Junk Removal is not responsible for pets that become loose, agitated, or injured during service. We are also not responsible for injury to any third party on the premises who has not been authorized or supervised by the customer.


16. Right to Refuse or Discontinue Service

Floki Junk Removal reserves the right to refuse or stop service at any time — without refund of fees already incurred — if:

  • An undisclosed safety hazard or prohibited item is discovered;
  • Items do not match the agreed scope and the customer declines the revised quote;
  • Property conditions make it unsafe for our crew to operate;
  • The customer or any person on the premises behaves in a threatening, unsafe, or abusive manner.

17. Force Majeure

Floki Junk Removal is not liable for delays, rescheduling, or inability to perform services due to circumstances beyond our reasonable control, including severe weather, road closures, accidents, equipment failure, acts of God, or public emergencies. We will make reasonable efforts to reschedule at the earliest opportunity.


18. Indemnification

The customer agrees to release, defend, indemnify, and hold harmless Floki Junk Removal, its employees, subcontractors, and agents from any and all claims, losses, damages, fines, penalties, and legal costs arising from:

  • Pre-existing property conditions not disclosed before service;
  • Customer negligence or misrepresentation of items or property conditions;
  • Prohibited or hazardous materials not disclosed in advance;
  • Unauthorized disposal of items (i.e., customer did not have legal right to authorize removal);
  • Actions of the customer or third parties before, during, or after service.

19. Dispute Resolution & Governing Law

In the event of a dispute, both parties agree to first attempt resolution through good-faith written communication. If unresolved, the parties agree to pursue mediation before initiating any legal action. This agreement is governed by the laws of the jurisdiction in which service is performed. Venue for any legal proceedings shall be in the local courts of that jurisdiction.


20. Severability

If any provision of this agreement is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. All remaining provisions shall remain in full force and effect.


21. Entire Agreement

This agreement constitutes the complete and entire understanding between the customer and Floki Junk Removal regarding the booked service. It supersedes all prior written or verbal communications, representations, or agreements. No modification or amendment shall be valid unless made in writing and acknowledged by both parties.


Floki Junk Removal is committed to professional, safe, and respectful service on every job. These terms exist to protect both our customers and our crew. If you have any questions before your service date, we’re happy to walk you through anything.


CUSTOMER ACKNOWLEDGMENT

By confirming this booking electronically, verbally, or in writing, I confirm that I have read, understood, and agree to all terms and conditions set out above.

Customer Name: ________________________________

Signature: ________________________________

Date: ________________________________

Service Address: ________________________________


FLOKI JUNK REMOVAL

-South florida operation 

phone -(954) 348-2842 (please message first  )

web- FlokiJunkRemoval.com 

Email- info@FlokiJunkRemoval.com